Terms & conditions
–Shipping
Domestic orders can take up to 4-5 business days, (or longer depending on the circumstances).
International orders can take up to 5-15 business days, (or longer depending on the circumstances).
I will always aim to have things sent out as quickly as possible but occasionally, due to events/timings/number of orders, it may take a few days before parcels are shipped out. Please be patient, this business is mostly run solely by me, save from some occasional help, I’m not a large business with a team of people, every order is packaged, labeled and sent off myself. If for any reason there are delays in sending work out from the studio I’ll be in touch.
When an item is sent from my studio to be shipped abroad, it is in the jurisdiction of the receiving country’s postage service and customs. If for whatever reason something goes missing, please get in touch with myself and the postage companies. I’ll always try my best to help the situation but occasionally things can go astray, in which case please get in touch and we can arrange a refund or for another order to be sent out. Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
If you provide the wrong shipping details and identify the error after the parcel has been shipped out, then the lost parcel is your responsibility. Occasionally, an incorrect address can be rectified, and I will of course always try to resolve the situation, but in the case it is lost, I will not offer a refund if the package goes missing.
–Returns and Refunds
Returns are only accepted if I accidentally ship out the wrong items, (I’m only human, mistakes can happen) or you want to return bought item due to 14 days of receiving order. If this does occur, please get in touch and I’ll rectify the order. Customer will bear all fees in connection with the return of the parcel: shipping cost, customs fees and any other cost. I will not accept returns of custom-made items as they are especially made to someone liking and I will not be able to sell it in future.
If your parcel hasn’t arrived a week after dispatch please get in touch with me immediately so I can attempt to fix or find the parcel as after 10 days there’s an extraordinarily low chance I’ll be able to find it or correct the situation. If you get in touch more than a month after the original dispatch date because it’s so late there’s virtually nothing I can do as the couriers normally don’t refund shipping or insurance a month or more after dispatch.